Are you open on Sundays – Yes
Must I bring my own swimwear – Yes
Do you supply a robe and slippers – Yes
Are children allowed in the thermae facility – No
Do you do kiddies spa parties – No
Can we use the gym at the spa – No – only for in-house guests
Can we come for the day only – Yes
Do you accept cash – No
Do you have card facilities – Yes
Do you have retail products for sale – Yes
Can we have food in the spa – No
Can we bring drinks to the spa – No
Are you open on Sundays – Yes
Must I bring my own swimwear – Yes
Do you supply a robe and slippers – Yes
Are children allowed in the thermae facility – No
Do you do kiddies spa parties – No
Can we use the gym at the spa – No – only for in-house guests
Can we come for the day only – Yes
Do you accept cash – No
Do you have card facilities – Yes
Do you have retail products for sale – Yes
Can we have food in the spa – No
Can we bring drinks to the spa – No
Please arrive at least 30min prior to your treatment time.
Please be sure to bring your own swimwear for the use of the spa facilities – bathing suits to be worn in the spa at all times.
We will provide a comfortable robe, bath towel & slippers.
- Please note that any late arrival for spa services will limit the length of treatment or result in a cancellation & full treatment cost will apply.
- Walk in guest are welcome, please note treatments are subject to availability.
- Pre-payment is required to guarantee your treatment & booking time.
- Prices are subject to change with no prior notice.
- Treatments & packages are non-refundable & non-transferable within 24 hours of the booking and may not be exchanged for other treatments/products. Packages and promotional treatments may not be discounted, as discounts already apply to these.
- Mobile Devices to be switched off or put on silent, to be respectful of other guests & treatments taking place.
- One person per booking booked, no friends/ family to enter the spa as “company” unless a parent accompanying a minor.
- No food & drinks will be allowed in the spa. We will offer refreshments.
- No unruly behaviour will be tolerated.
For customized group bookings, please be sure to enquire at the spa for a personalized spa experience.
PAYMENTS
Veldhaven will be a cashless spa – all payments to be done via EFT, Direct Deposit and card payments etc.
AGE REGULATIONS
Spa Facility: No under 16’s will be allowed to use the thermae facility.
Kiddies’ spa: 6-12 years of age.
CANCELLATION POLICY
If you need to change or reschedule your appointment/treatment, please inform us 24 hours prior to your scheduled time.
Without proper notification, failure to arrive, the full amount will be charged.
HEALTH AND PREGNANCY
Please notify us if you have any medical condition, injuries or allergies that may affect your treatment, when booking your treatment. We have treatments for mothers expecting, and can assist in selecting suitable treatments, and can allow treatments to take place between 15-35 weeks.
GIFT CERTIFICATES
To gift the Veldhaven experience to someone you care about or as an incentive reward for business colleagues, simply purchase a gift certificate for any monetary value from our reception or by contacting us veldhaven@bonabona.co.za
PRIVACY
We request that mobile phones & electronic devices be turned to silent & used with discretion. To respect the privacy of others, no photographs, videos or other social media recordings will be allowed to take place in our spa facilities. In keeping with local cultural values, please show modesty when using the change rooms, spa treatment rooms & thermae area/facilities. To ensure a relaxing environment for all our guests, we request that you kindly speak in a quiet voice.
VALUABLES & JEWELLERY
Please do not bring any valuables to the spa. Bona Bona Group of company’s management & owners accept no responsibility in the loss or damage of any items brought onto our premises – lockers will be provided in the change rooms and to be used at your own risk.
Sunday - Thursday
08H30 – 17H00
Friday & Saturday
08H30 – 19H00